Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Spry Saga ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Spry Saga provides international conference presentation consulting services including:

• One-on-one presentation coaching and training
• Content development and presentation design
• Cultural communication training and guidance
• Workshop facilitation and group training
• Consultation on international conference speaking opportunities

3. Service Engagement and Booking

3.1 Service Requests

All service requests must be submitted through our official channels (website contact form, email, or phone). We will provide a detailed proposal outlining scope, timeline, and pricing.

3.2 Service Agreement

Services commence upon signed agreement and receipt of initial payment. All service details, deliverables, and timelines will be clearly outlined in the service agreement.

3.3 Scheduling

Coaching sessions and consultations are scheduled by mutual agreement. Clients must provide at least 24 hours notice for rescheduling or cancellation to avoid fees.

4. Payment Terms

4.1 Pricing

Service pricing is outlined in individual proposals and may vary based on scope, duration, and complexity. All prices are in Australian Dollars (AUD) unless otherwise specified.

4.2 Payment Schedule

• Single session consultations: Payment due upon booking
• Multi-session packages: 50% deposit required, balance due upon completion
• Extended programs: Payment plans available by arrangement

4.3 Late Payments

Overdue payments may incur a 1.5% monthly service charge. Services may be suspended for accounts over 30 days past due.

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete information about their presentation needs
• Attend scheduled sessions punctually and prepared
• Actively participate in coaching and feedback sessions
• Implement recommended strategies and practice assignments
• Respect confidentiality of other clients in group settings
• Provide honest feedback about our services

6. Intellectual Property

6.1 Client Content

Clients retain ownership of their presentation content, ideas, and intellectual property. We may request permission to use anonymized case studies for marketing purposes.

6.2 Spry Saga Materials

All training materials, methodologies, and resources provided by Spry Saga remain our intellectual property. Clients may use these for their personal presentation needs but may not redistribute or commercialize them.

6.3 Collaborative Work

Content developed collaboratively during our engagement may be used by both parties, with appropriate attribution when publicly shared.

7. Confidentiality

We maintain strict confidentiality regarding:

• Client presentation content and proprietary information
• Business strategies and competitive information
• Personal and professional details shared during coaching
• Conference opportunities and industry connections

8. Cancellation and Refund Policy

8.1 Client Cancellations

• 24+ hours notice: Full rescheduling or refund available
• Less than 24 hours: 50% charge applies
• No-show: Full session fee applies

8.2 Service Termination

Either party may terminate services with 7 days written notice. Refunds will be calculated based on services delivered and expenses incurred.

8.3 Emergency Circumstances

In cases of illness, family emergency, or other exceptional circumstances, we will work with clients to reschedule or provide appropriate alternatives.

9. Limitation of Liability

Our services are provided on an "as is" basis. While we strive for excellence, we cannot guarantee specific outcomes from conference presentations or speaking engagements.

9.1 Scope of Liability

Our liability is limited to the amount paid for services rendered. We are not responsible for:

• Conference acceptance or rejection decisions
• Technical difficulties during presentations
• Audience reactions or feedback
• Travel or accommodation arrangements
• Visa or immigration issues

10. Professional Standards

Spry Saga operates according to professional coaching and consulting standards. We are committed to:

• Providing honest, constructive feedback
• Maintaining professional boundaries
• Continuous improvement of our services
• Ethical business practices
• Cultural sensitivity and inclusivity

11. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or technical failures.

12. Dispute Resolution

12.1 Good Faith Resolution

Both parties agree to attempt resolution of disputes through good faith discussion before pursuing formal action.

12.2 Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

12.3 Mediation

For disputes not resolved through discussion, parties agree to participate in mediation before pursuing litigation.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be communicated to active clients via email. Continued use of our services constitutes acceptance of modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms or our services, please contact us:

16. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.